Delivery Information

 

 UNITED KINGDOMUSA
& CANADA
AUSTRALIA
& NEW ZEALAND
    
Orders up to £39.99£3.95£18.00£20.00
Orders from
£40.00 to £79.99
FREE£26.00£28.00
Orders from
£80.00 to £99.99
FREE£33.00£37.00
Orders over
£100.00
FREE£42.00£45.00
    

ALL ORDERS

Animal paintings, prints and cards are carefully packaged and sent to you direct from my art studio within 3 working days.

Mugs, coasters, placemats, luxury cushions, and glass chopping boards are made to order for you, and my talented UK printer sends them to you in 3 to 5 working days.

For all orders there may be postal system delays due to COVID restrictions.

Please double check that you enter the correct delivery address at checkout.  I am not responsible if your parcel is lost as a result of you giving me the wrong address.

Recycled packaging materials are used wherever possible.

UK ORDERS

All original paintings and orders over £40.00 are sent by a tracked postal/courier service and you will need to sign for it on arrival.

Estimated delivery time for UK orders 3 -5 working days from dispatch date.

Delivery times may be longer due to COVID restrictions – please allow an additional 5 working days.

I will email you when your order has been sent – if it has not arrived within 14 working days of receiving your dispatch email, please check with your neighbours and then contact me so that I can investigate.

INTERNATIONAL ORDERS

European Customers – From 1st July 2021 changes to the VAT and Customs collection systems for the EU mean that unfortunately I will no longer be able to ship orders to EU countries from this website. However,  you can still place orders from my exclusive ranges in my Redbubble shop and my Contrado shop . Please let me know if you need any assistance with this.

All International orders for original paintings and prints are sent using a tracked postal or courier service.

Estimated delivery times for USA/Canada/Australia/New Zeaaland:

 – Usually 5 – 10 working days from dispatch date.

Please enquire if you would like me to use Express Services – additional fees may apply.

Delivery times may be extended due to COVID restrictions – please allow an additional 10 working days.

Customs and import duty fees may be payable in your country.  These are outside my control and the Buyer is responsible for paying them. Please consult your local authorities for details of customs limits in your country.

Customs controls to check your package may delay the delivery of your order.  I cannot therefore predict or guarantee a delivery date for your order. Customs delays may run to weeks in busy periods.

I will email you when your order has been sent – if it has not arrived within 21 working days of receiving your dispatch email, please contact me so that I can investigate.

If your country is not listed above, please contact me so that I can check delivery rates for you.

ORDERS FROM OTHER STOCKISTS

Please note that orders placed for my animal designs on Redbubble and Contrado products are subject to their own delivery terms and conditions.

Orders from my Etsy shop include VAT where relevant, but there may be custom and import duties to pay when you receive your order. 

See Other Stockists for details.

THANK YOU!

Thank you for your patience during these difficult times, and for supporting a one-woman UK business.

Stay safe.