Delivery Information

 

  UNITED KINGDOM EUROPE USA
& CANADA
AUSTRALIA
& NEW ZEALAND
Orders up to £10.00 £1.95 £4.00 £6.00 £6.00
Orders from £10.01 to £39.99 £3.95 £10.00 £12.00 £14.00
Orders from
£40.00 to £79.99
FREE £15.00 £18.00 £19.00
Orders from
£80.00 to £99.99
FREE £25.00 £33.00 £37.00
Orders from
£100.00 to £149.99
FREE FREE £33.00 £37.00
Orders over £150.00 FREE FREE FREE FREE

ALL ORDERS

Animal paintings, prints and cards are carefully packaged and sent to you direct from my art studio within 3 working days.

Mugs, coasters, placemats and glass chopping boards are custom made for you and are usually sent to you by my specialist UK printer within 3 to 5 working days. As of October 2020, they are currently operating with an average 20 working day turnround due to socially distanced working (though some items are sent out much more quickly).

For all orders there may be postal system delays due to COVID restrictions.

Please double check that you enter the correct delivery address at checkout.  I am not responsible if your parcel is lost as a result of you giving me the wrong address.

Recycled packaging materials are used wherever possible.

UK ORDERS

All original paintings and orders over £20.00 are sent by a tracked postal/courier service and you will need to sign for it on arrival.

Estimated delivery time for UK orders 3 -5 working days from dispatch date.

Delivery times may be longer due to COVID restrictions – please allow an additional 5 working days.

I will email you when your order has been sent – if it has not arrived within 14 working days of receiving your dispatch email, please check with your neighbours and then contact me so that I can investigate.

INTERNATIONAL ORDERS

All International orders for original paintings and prints are sent using a tracked postal or courier service.

Estimated delivery times:

–  Europe orders usually 3 -5 working days from dispatch date;
–  Rest of the World usually 5 – 10 working days from dispatch date.

Delivery times may be extended due to COVID restrictions – please allow an additional 10 working days.

Customs and import duty fees may be payable in your country.  These are outside my control and the Buyer is responsible for paying them. Please consult your local authorities for details of customs limits in your country.

Customs controls to check your package may delay the delivery of your order.  I cannot therefore predict or guarantee a delivery date for your order. Customs delays may run to weeks in busy periods.

I will email you when your order has been sent – if it has not arrived within 21 working days of receiving your dispatch email, please contact me so that I can investigate.

If your country is not listed above, please contact me so that I can check delivery rates for you.

ORDERS FROM OTHER STOCKISTS

Please note that orders placed for my animal designs on Redbubble and Contrado products are subject to their own delivery terms and conditions – see Other Stockists for details.

THANK YOU!

Thank you for your patience during these difficult times, and for supporting a one-woman UK business.

Stay safe.