Terms and Conditions

These Terms and Conditions are designed to make sure you understand what to expect when you buy animal art and gifts from Caroline Skinner Art. If you have any questions, please get in touch.

Original Paintings, Prints and Cards

Animal paintings, prints and cards are carefully packaged to ensure they reach you in great condition for you to enjoy. I aim to send them out to you within 3 working days of your order, and I will let you know when they are on their way.

For commissioned paintings I will agree a timeframe with you before you pay your 50% non-refundable deposit. I will keep you informed with regular progress reports and photos of the work in progress. Once you’ve approved the finished painting and paid the remaining balance, I will package and send your painting to you.

Original paintings are always sent by a trackable service. Your signature will be required on receipt. Prints and cards are sent by Royal Mail untracked service, except for orders over £20.00 when a tracked and signed service is used for your peace of mind. As of August 2020 there may be some postal delays due to COVID-19 precautions.

Mugs, Coasters, Placemats and Glass Chopping Boards

My specialist UK printer will print these on demand for you and send them to you within 3 to 5 days (August 2020 processing delays due to Coronavirus: orders are generally on time now, but may take up to 15 working days to be sent to you. There may be some postal delays). I will let you know when they are on their way to you.

Reserve Your Favourite Painting

If you’ve found your favourite painting on this website and you’d like to reserve it, please contact me to arrange payment of a 50% deposit, and to agree when you will make the final 50% payment. Your painting will be sent to you once full payment has been received, including delivery costs where applicable.

This offer only applies to paintings priced at over £100.00.

Gift Certificates

Gift Certificates issued by Caroline Skinner Art are valid for 12 months from the date of issue, and they are non-refundable.  They are available for £50, £100 and £150 and can be used only once in full or part payment of any items for sale on this website.

Buying a Gift Certificate does not guarantee that any specific artwork or gift will be available during the validity period, but it does enable your loved one to make their own choice from my current works. Alternatively, why not reserve your favourite painting instead.

What to Do if You Think Your Order Has Been Lost in the Post

The post may be a little slower than usual at the moment due to COVID precautions, and around holiday periods. If your order hasn’t arrived within 2 weeks (UK) or 4 weeks (elsewhere), please get in touch so I can investigate.

Damaged or Faulty Items

You must inspect the artwork immediately upon receipt and contact me within 48 hours of delivery if the Goods are damaged or faulty on receipt. You will need to provide photos of any damage as appropriate.

Where possible I will offer a replacement for items that are damaged or faulty on receipt. Alternatively, they can be returned for a full refund (including original delivery costs) plus the postal cost of returning it by insured delivery. Please package all items carefully to avoid further damage.

You will be deemed to have fully accepted the order if you fail to notify the Artist or return the Goods within 14 days of receipt.

Changing Your Mind

In addition to any other statutory rights, you have the right as a Consumer to change your mind about your purchase and receive a refund by informing me in writing or by email within 14 days of receipt of the items (this does not apply to custom orders e.g. pet portraits).

When any items are returned you must inform me you are returning them, and return the goods within a further 14 days. In this instance, items must be returned to the Artist at the Buyer’s own expense and should be carefully packaged in the original packaging or similar and sent by insured delivery. You will receive a full refund of all monies paid for the items (less the return delivery charges) within 30 days of cancellation.

If the item is not returned in its original saleable condition, Buyers are responsible for any loss in value. These Terms and Condtions comply with current UK consumer law.

Orders from Outside the UK

Customs and import duty fees may be payable in your country. These are outside my control and the Buyer is responsible for paying them. Please consult your local authorities for details of customs limits in your country.

Customs controls to check your package may delay the delivery of your order. I cannot therefore predict or guarantee a delivery date for your order. Customs delays may run to weeks in busy periods.

Secure Online Payments

The online shop is powered by Woocommerce. Payments are processed by Paypal or Stripe (for credit and debit cards) to provide security to you. I will not have access to your payment details. Payment must be made in full before artwork is released for delivery.

If you would prefer to pay by Bank Transfer, please contact me.

Delivery Details

Please double check that you enter the correct delivery address at checkout, as I am not responsible if your parcel is lost as a result of you giving me the wrong address. Delivery costs are given here.

If you have any questions about these Terms and Conditions, please get in touch.