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Extended Refund Policy

Online Orders

When you buy original animal paintings, or any home decor items from my website, you have the legal right to change your mind about your purchase. You can get a full refund by informing me in writing or by email within 14 days of receipt of the items. I also offer an Extended Refund Policy in some circumstances.

Different rules apply for custom items e.g commissions or pet portraits which are non-refundable. However, you will approve them before they are sent.

Buying Original Art as a Christmas Gift

What happens if you want to buy one of my animal paintings as a Christmas gift?

I have a wish list facility on my website, so your loved one can pick their favourite animal painting. Hopefully this helps you to buy the right artwork for them! If you wait until just before Christmas before you buy, you run two risks:

  1. The painting might be no longer available for sale;

2. It might not reach you in time because of postal delays.

On the other hand, if you do your Christmas shopping early you might worry that you cannot return it in the event of a change of mind, as the legal period for returning it will have expired. To give you confidence about your purchase at this busy time of year, I offer a solution….

Extended Refund Policy for Christmas Period

When you buy a painting from this website in November or December, my Extended Refund Policy applies to your purchase.

You usually have 14 days to change your mind. Instead, you will have until 5th January of the following year to let me know in writing/by email that you have changed your mind. The painting should be returned to me by 15th January.

You should carefully package the painting in the original packaging or similar, and send it back to me by insured delivery at your own expense. If the artwork is not returned in its original saleable condition, Buyers are responsible for any loss in value.

I will then refund the Buyer the full sum originally paid for the items and delivery. Refunds should reach you within 30 days of cancellation.

Note: You must still inform me of any damage within 48 hours of receipt. See “What to Do” in the full Refund and Return Policy.

I also use secure payment methods, so you can buy art for your favourite animal lovers with confidence.

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